Order FAQs

Shipping Policy

BentoBox Items

Cost of shipping is $10 flat rate to the continental United States. Additional fees may apply for US territories (Alaska, Hawaii, Puerto Rico, and the US Virgin Islands). 

Orders are fulfilled once a week on Friday afternoons unless otherwise noted. You will receive a shipping confirmation with a tracking number once your order has shipped. Please note that some items may ship separately, in which case you will have access to all of the related tracking numbers. Please allow 1-2 weeks for your order to arrive; due to the impact that COVID-19 has had on industries across the world, our shipping partners are also experiencing delays. 

Please contact shop@getbento.com if you have additional questions.

Restaurant Merchandise

Please refer to the respective restaurant's policies.

Return Policy

BentoBox Items

All sales are final.

Restaurant Merchandise

Please refer to the respective restaurant's policies.